Senior IT Officer, Executive Support

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present. 

• Deliver advanced IT support across Microsoft 365, collaboration tools and digital workplace technologies
• Provide trusted support to senior stakeholders, ensuring seamless and reliable digital experiences
• Full-time, ongoing role based in Hobart

The Senior IT Officer, Executive Support delivers advanced IT support and digital workplace services across the University, supporting end-user computing, collaboration platforms, and technology-enabled learning, teaching and meeting environments. The role ensures reliable, high-quality workplace technology and a consistent user experience across academic, administrative and event activities.

With strong technical capability and delegated access, the position resolves complex issues across Microsoft 365, collaboration tools and AV/VC systems, including managing mailboxes, calendars, permissions, file access and conferencing technologies. It also supports integrated learning and meeting spaces and contributes to the smooth delivery of events and high-impact activities.

The role provides trusted, responsive support to senior stakeholders, maintaining discretion and professionalism while ensuring efficient, secure digital work environments. Acting as a bridge between frontline support and platform teams, it drives end-to-end issue resolution, reduces escalations, and supports the adoption of emerging technologies, including AI tools, to enhance productivity.

• Provide advanced IT support for end-user computing, including installation, configuration and troubleshooting of hardware, software and standard environments.
• Administer Microsoft 365 services, managing shared resources, access, collaboration tools and identity controls to maintain secure, effective environments.
• Support collaboration and communication platforms, including Zoom and AV/VC spaces, ensuring reliable, integrated systems for teaching, meetings and events.
• Troubleshoot and resolve complex technical issues across platforms, taking ownership through to resolution.
• Deliver IT support for meetings and events, ensuring systems are tested, configured and ready to meet user needs.

­Role Specific Skills, Knowledge and Experience:

• Demonstrated experience in providing advanced IT support in a large, complex environment, including end-user computing, workplace technologies and service delivery.
• Proven experience administering and supporting Microsoft 365 services, including Exchange, SharePoint, OneDrive and identity and access management.
• Demonstrated experience supporting collaboration platforms and unified communications technologies, including Zoom and AV/VC systems, with the ability to troubleshoot integrated meeting and conferencing environments.
• Experience leading and coordinating technology-enabled learning and meeting environments.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex issues across multiple technologies and systems within enterprise ICT environments.
• Ability to build effective relationships with stakeholders, including senior staff, and deliver services with a high level of professionalism, discretion and responsiveness.

Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $116,872 comprising base salary within the range of $92,120 to $99,891 plus 17% superannuation.

• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success profile.
• For further information about this position, please contact David Henwood, Team Leader Service Delivery - IT, David.Henwood@utas.edu.au  
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• For current UTAS staff, in submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• Please refer to the attached Position Description Below for full details.

 Position Description -(503569) Senior IT Executive Support Services Officer.pdf

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.

Advertised: 06 Jul 2026 Tasmania Standard Time
Applications close: 20 Jul 2026 Tasmania Standard Time

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