Service Appointment Coordinator

United States·SyracuseFull Timemid

OtherCoordinator

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Quick Summary

Requirements Summary

Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Technical Tools

OtherCoordinator

This position is responsible for assisting the Service Manager, Service Advisors, and other co-workers with the day-to-day operation of the Service Department. The Service Appointment Coordinator will handle in/outbound calls and appointment setting for customers

Responsibilities

~1 min read

High school diploma or equivalent
Driver's License
Customer service experience
Previous clerical or administrative experience is a plus
Ability to learn basic computer programs and processes
Excellent phone etiquette
Advanced communication and organizational skills

Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.
Ability to prioritize and organize work in a multitasked environment.
Excellent verbal and written communication skills.
Attention to detail.
Strong organizational skills including the ability to manage multiple projects and details simultaneously.
Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
Ability to work productively in a fast paced, stressful environment.

Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Requirements

~1 min read

Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.