Technical Advisor II - Service Delivery (Nigerian Nationals Only)

The Faith and Community Initiative (FCI) is a large, multi-country global health program being implemented under a World Vision–led consortium, with Catholic Relief Services (CRS) slated to lead implementation in Nigeria, Cameroon, and Indonesia. FCI’s goal is to support countries in building resilient, nationally owned health systems that sustainably deliver integrated HIV, TB, malaria, MCH, and nutrition services through strengthened community and frontline health worker platforms.  To achieve this goal, FCI has three key objectives: 
1) Strengthen Community and Frontline Health Worker Networks; 
2) Ensure that Existing Faith and Community-based Services are Well Coordinated and Integrated into Government Systems; and 
3) Transition to National and Sub-national Systems.  

To expand the availability and utilization of integrated health services, FCI will adapt and replicate a hub-and-spoke model using tools developed by Circle of Hope’s Community Post model established in Zambia, rapidly establishing and supporting hub-and-spoke facility networks to deliver integrated health services. Hub-and-spoke models will be expanded, and integrated into, existing health service delivery systems supported through national governments, faith-based organizations, and other civil society partners to strengthen local ownership, cascade MOH guidance and protocols to CHWs and FHWs, and ensure CHW and FLW are recruited, trained, and supervised through transition-ready health systems. Across countries, FCI emphasizes strengthening health systems (including digital data use and supply chains) and an intentional transition to sustainable, country-led ownership over time.

Job Summary  

The Technical Advisor II - Service Delivery will provide technical advice, guidance, and support strengthening program design and implementation with a focus on strengthening community and facility based health networks providing integrated HIV, TB, malaria, MCH, and nutrition services (Objective 1), in line with CRS program quality principles and standards, donor guidelines, and industry best practices. Working in collaboration with the Nigeria FCI team, the Service Delivery Lead will support Nigeria FCI implementing partners and ‑quality, integrated services across hub hospitals, spoke facilities, and community posts. Your role will focus on service quality, integration, supervision, and operational readiness across HIV, tuberculosis, malaria, maternal, newborn, and child health, and mental health and psychosocial support services. Your technical knowledge, advice, and guidance will contribute to improved access, quality, and continuity of care and will support readiness for transition to local ownership and sustainability.

Roles and Key Responsibilities 

• Lead the development and application of strategies, standards, tools, and best practices related to integrated health service delivery, consistent with national policies and donor requirements.

• Lead technical assistance to implementing partners and government counterparts strengthening capacity to plan, implement, and monitor integrated service delivery models across hub facilities, spoke outlets, and community posts.  

• Accompany facilities and LGA health structures to strengthen quality of care, respectful care practices, infection prevention, referral systems, and continuity of services across the care cascade, with technical solutions applying program design and implementation standards that expand community level access and improve service quality, integration, and coverage.

• Provide technical assistance strengthening supervision systems, including joint supervision with LGA health management teams, routine performance reviews, and follow up on agreed corrective actions related to service delivery.

• Ensure alignment of faith‑based and community‑supported facilities with Ministry of Health service delivery standards, guidelines, and reporting requirements, in coordination with relevant government structures.

• Advise project teams on integrating donor and government service delivery priorities and requirements into CRS program approaches and workplans.

• Strengthen the capacity of CP staff and implementing partners through development of learning agendas, training, mentoring, and coaching related to service delivery and quality improvement.

• Contribute to knowledge management and learning by supporting analysis of routine program data, documenting lessons learned, and sharing best practices related to integrated service delivery.

• Coordinate closely with monitoring, evaluation, accountability, and learning colleagues and in coordination with Systems Integration, Health Systems Strengthening, and Transition Leads, to ensure service delivery supports data use, systems strengthening, and transition planning.

• Experience with integrated HIV, MNCH, or primary health care service delivery models.
• Experience supporting quality improvement or respectful care initiatives.

Knowledge, Skills and Abilities  

• Demonstrated application of technical principles related to health service delivery and quality improvement.
• General knowledge of related disciplines to ensure a cross‑sectoral approach.
• Proficiency in Microsoft Office applications, web‑conferencing tools, and information‑management systems.
• Experience in mentoring, coaching, facilitation, and training using adult learning principles.
• Experience with program monitoring, learning, and use of routine data to inform service improvement.
• Strong relationship‑management, analytical, and problem‑solving skills.
• Strong written and oral communication skills.

• →Master’s Degree in public health, medicine, nursing, health systems, or related fields.
• →Minimum of 8 years of relevant professional experience with progressive responsibility in advisory or technical roles related to health service delivery.
• →Experience providing technical assistance and supporting facility‑ or district‑level service delivery in low‑resource settings.

Agency Competencies (for all CRS Staff):

• →Personal Accountability – Consistently takes responsibility for one’s own actions. 
• →Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• →Builds and Maintains Trust - Shows consistency between words and actions.
• →Collaborates with Others – Works effectively in intercultural and diverse teams.
• →Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• →Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• →Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• →Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.