Site Manager - Marion County, Indiana

Ensure consistency and excellence in the delivery of Vanna's services to our members which include but are not limited to assertive community outreach, member-centered engagement, coordination of comprehensive health care needs, and connecting members to care providers and necessary resources for wellbeing

Ensure that Vanna’s Marion County site meets its business objectives, including key performance indicators and overall budget
Monitor daily team activity through operational dashboards and tools
Track productivity indicators such as:
Outreach attempts
Enrollment conversion
Member engagement and satisfaction
Documentation
Caseload activity
Hire great people to grow our talented team of coaches, and ensure their success and continued growth
Manage coaches and provide mentorship and feedback
Identify operational gaps and implement solutions to improve efficiency and outcomes
Work with the clinical and technology teams to continually improve Vanna’s internal processes and the quality care for all members; proactively look for opportunities to improve our services.
Build relationships with health system clients and community partners, ensuring high quality communication and establishing positive long-term relationships

• Experience working and scaling a high growth services organization
• Comfort managing to numbers–this role requires understanding Vanna’s key performance metrics and leading the team to meet those metrics
• Experience managing cross-functional implementations of new projects from start to finish
• 5+ years of people management experience providing mentorship, feedback, and professional development for direct reports
• Strong ability to manage performance and address challenges directly and constructively
• Comfort operating in ambiguity and building processes in a fast-paced, early-stage environment
• Experience working in the healthcare industry involving complex physical and behavioral care, including SMI (serious mental illness)
• Experience supporting programs tied to quality measures and utilization reduction
• Tech-comfortable; able to use digital tools to stay organized, communicate effectively, and support day-to-day operations
• Located in Marion County / Indianapolis area
• Bachelor’s degree required for external candidates. Internal candidates without a degree may be considered if they have a proven track record of successful performance and relevant experience within the organization

• Experience with Medicaid
• Experience providing community and home-based care
• Experience collaborating with clinical and software development teams
• Past entrepreneurial experience such as operating at an early stage company or pursuing your own idea