Junior IT Administrator

About the Role

We're hiring a Junior IT Administrator to support the IT operations of two growing businesses across Australia and the US. This is a hands-on, early-career role for someone who is technically grounded, security-conscious, and eager to build real-world experience across Microsoft 365 administration, SaaS platform management, Power Automate, telephony, and IT security.

You'll work directly with management and department heads across time zones. Training will be provided for specific platforms and internal processes — but you need to be self-directed, detail-oriented, and capable of handling confidential information with good judgment.

This role grows with you. As your skills develop, so will your responsibilities.

• Manage users, groups, licenses, mailboxes, Teams, SharePoint, and OneDrive access
• Handle onboarding and offboarding in M365 and connected systems
• Troubleshoot M365 issues — Outlook, Teams, SharePoint, MFA, login, and access
• Maintain accurate records of user accounts, permissions, and access changes

• Administer Zoho Vault (password vault): user access, shared vaults, credential hygiene
• Monitor and maintain Backupify (SaaS backup): backup health, alerts, and recovery requests
• Administer telephony platforms (Dialpad / VoipLine): user setup, call routing, troubleshooting

• Support creation, monitoring, and troubleshooting of Power Automate Cloud Flows and Desktop automations
• Document flow logic, triggers, dependencies, and expected outputs
• Help identify manual processes that can be converted into structured workflows

• Conduct basic security checks for remote team members on BYOD devices
• Verify MFA setup, antivirus protection, OS updates, and secure storage practices
• Create security awareness materials: phishing guides, password hygiene, safe browsing
• Escalate security concerns or policy violations to management

• Maintain SOPs, user guides, onboarding/offboarding checklists, and knowledge base articles
• Provide remote IT support across departments, time zones, and both companies
• Coordinate with external vendors when escalation is required

• Intermediate working knowledge of Microsoft 365 Administration (users, groups, licenses, Teams, SharePoint, OneDrive)
• Familiarity with Power Automate Cloud Flows or Power Automate Desktop
• Good understanding of IT security basics: MFA, password hygiene, phishing awareness, antivirus
• Strong documentation skills and attention to detail
• Clear written communication — especially for non-technical audiences
• Ability to work independently and know when to escalate
• Comfortable reporting directly to management and communicating updates professionally
• Comfort using time-tracking tool (Hubstaff)

• Experience with Zoho Vault, LastPass, 1Password, Bitwarden, or similar password vault tools
• Experience with Backupify or other SaaS backup platforms
• Experience with Dialpad, VoipLine, RingCentral, or similar telephony systems
• Background supporting remote or international teams
• Experience creating SOPs, troubleshooting guides, or knowledge base articles
• Basic knowledge of DNS/email authentication (MX, SPF, DKIM, DMARC) — a plus, not required at hire
• Interest in automation, AI tools, and SaaS operations
• BYOD & Remote Work Requirements

• Reliable laptop or desktop suitable for daily IT administration work
• Stable high-speed internet connection (backup connection preferred)
• Updated operating system and active antivirus/endpoint security
• Ability to use MFA/authenticator apps and secure password management
• Willingness to comply with company BYOD, confidentiality, and data security policies

Rates below are for 42 hrs/week (approx. 182 hrs/month) with no statutory Philippine benefits. Pure contractor arrangement — the rate quoted is the all-in cost to the contractor.

Suitable for someone with around 2–4 years of experience who can work independently, has solid Microsoft 365 administration skills, and has experience or awareness working with SaaS tools. The expected monthly rate is AUD 1,093–1,300.

Suitable for someone with around 3–6 years of experience who requires minimal supervision and has experience with Power Automate and multiple SaaS tools. The expected monthly rate is AUD 1,400–1,900.