Veeva46mo ago

Senior Consultant - Veeva RIM - Managed Services (Remote)

BudapestRemoteFull-Timesenior

OtherConsultantManaged Services Consultant

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

Managed Services are provided to our R&D customers after they go live with Veeva applications. We aim to be ourcustomers'' trusted partners and ensure they leverage the additional value Veeva applications offer.

Technical Tools

customer-successmentoringsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Our Managed Services Team comprises +90 consultants in Europe, of which +15 are in the Regulatory Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Are you passionate about technology and life sciences? Would you like to be an advisor to our customers?

As a RIM Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills.

Help to keep up to date and implement new features within the Veeva Vault Regulatory Suite

Work closely with customer business and IT staff to understand their requirements

Think critically to help design the solution your customers request as well as the solution they have not requested but may need

Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams

Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer

Drive change management methodology at our customers switching from on-premise to SaaS solutions

Solid experience with configuring, supporting, and implementing software solutions, ideally content management software

Experience working in a Consulting and Customer facing role, managing customer expectations

Excellent verbal and written communication skills in English

Proven ability to work independently in a fast-paced environment, comprehending and translating

At least a bachelor’s degree

This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Proficiency in additional European language(s)

Private medical insurance

Health & wellness programs

1% charitable giving program

Mentorship programs