Vestiairecollective1mo ago

Team Leader Authentication and QC

Crawley · CrawleyPermanent contractlead

OtherManagementTeam Leader

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Quick Summary

Overview

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion.

Technical Tools

OtherManagementTeam Leader

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh, and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.

We are seeking a highly organized and motivated individual to lead our Authentication Team at our Crawley warehouse.

This is a full-time position. The standard work week is Monday to Friday, with hours from 09:00 to 17:30. Flexibility may be required during peak periods.

About the Role

~2 min read

The Authentication/QC Team Leader is responsible for overseeing the daily operations of both the product authentication and quality control processes within the warehouse. This includes managing a team of authenticators and QC specialists, ensuring all products meet strict quality and authenticity standards, and optimizing workflows for efficiency and accuracy. The successful candidate will be a role model for the team, maintaining high standards of integrity and attention to detail

Lead, mentor, and manage the combined Authentication and Quality Control (QC) Team, including scheduling, performance reviews, and training new members.
Oversee the authentication of all incoming and outgoing products to ensure 100% compliance with authenticity standards.
Manage and enforce quality control checks on incoming inventory for condition, description accuracy, and adherence to platform standards.
Develop and implement efficient, scalable authentication and quality control processes and procedures.
Monitor team performance against key metrics for both authentication and QC, addressing any deviations promptly.
Collaborate with Inventory and Logistics departments to ensure smooth product flow.
Maintain expert-level knowledge of product authenticity indicators and market counterfeiting trends.
Handle escalated authentication disputes and complex cases, including complex quality issues and discrepancies.
Ensure a safe, clean, and organized working environment in the authentication/QC area.
Report on team performance and process efficiency to Person on a weekly basis.