Strategy & Operations Associate Principal

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy & Operations Associate Principal, you’ll play a key role in empowering and enabling Via’s internal Support Operations teams. You’ll work cross-functionally with product, engineering, and service operations to identify challenges, translate complex information into actionable insights, and develop scalable solutions that help teams work smarter and deliver exceptional service.

• →Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members
• →Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience.
• →Create repeatable, trackable standard operating procedures and trainings to ensure live operations run as intended
• →Serve as point of contact for leads of Via’s central operations teams, preempting and responding to operational issues
• →Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets
• →Contribute to product development, both internal and customer-facing
• →Create and implement online service solutions for new and existing lines of business
• →Utilize proprietary technology to monitor Via’s operation in real time, ensure its smooth execution, and identify opportunities for improvement

• Excellent at prioritization; you understand how to get the highest ROI from your work
• Meticulous and vigilant, with a high level of attention to detail
• Team player that thrives working with diverse teams across all Via offices
• Analytical and obsessed with numbers; you’re comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus
• Problem solver; you don’t accept the status quo and are always looking for creative solutions
• Excellent and efficient communicator with a knack for always finding the right tone
• Minimum of 2+ years of experience at a startup, consulting firm, or in a similarly fast-paced environment