Guest Service Agent

Guest Service Agent
Casual $33.38/hr Mon-Fri, $40.05/hr Sat, $46.73/hr Sun (HIGA Adult Rate, jnr rates may apply)
Sea World Resort, Main Beach Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks:
• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!

What You'll Do:
Join the thrill of hospitality! As a Front Office superstar, you’ll be at the center of guest experiences, from friendly check-ins to helpful guidance throughout their stay. No day is the same, and each one is packed with energy and fun!

A Day in the Life:
• Welcome Guests with Warmth: Create memorable first impressions at check-in and check-out.
• Support Their Stay: Lend a hand with luggage, provide local tips, and solve any questions with a smile.
• Stay Organized: Manage daily arrivals, assist with internal reports, and keep everything running smoothly.
• Cash Handling & Reconciliation: Take charge of transactions with ease and accuracy.

What You Bring:
• A Passion for People: You thrive in a social environment, making every guest feel like a VIP.
• Teamwork & Resilience: High-energy, positive, and ready to handle anything that comes your way.
• Love for Hospitality: You care about making every guest experience unforgettable.
• Flexible Availability: Ready to jump in on weekends or nights as needed.
• Bonus Skills: Experience with Opera Property Management System is a plus!

If you’re ready to be part of an inspiring team where work feels like play and every day brings something new, apply now and start your adventure with us!

Advertised: 11 May 2026 E. Australia Standard Time
Applications close: 11 Jun 2026 E. Australia Standard Time

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