Head of IT

United Kingdom·LeedsFull Timeexecutive

OtherHead

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Quick Summary

Overview

About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre-loved items to getting paid,

Technical Tools

OtherHead

About the team:

At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre-loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support.

Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive.

This is a team where service excellence meets operational rigour, blending proactive problem-solving, deep technical expertise, and a people-first mindset to deliver an IT experience that feels seamless, reliable, and empowering.

About the role:

We’re looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you’ll take ownership of our IT infrastructure, support services, and the teams that deliver them.

This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You’ll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service.

If you’re a hands-on IT leader who enjoys building high-performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you’ll feel right at home here.

This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out-of-hours support when needed.

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Getting Started...

Get to know our IT landscape, infrastructure, assets, and support operations.
Build strong relationships with IT teams across locations and support hiring where needed.
Review current systems, hardware estate, and service levels to identify quick wins.
Carry out a full review of IT asset inventory, lifecycle status, and management processes.
Understand business needs and establish yourself as a trusted partner to stakeholders.
Review vendor relationships, contracts, and existing technology investments.

Establishing Your Impact…

Take ownership of IT operations, infrastructure, assets, and support delivery across all locations.
Standardise processes and service levels to ensure consistency across UK and EU teams.
Embed robust asset management practices with full visibility across hardware and software.
Own and manage the IT budget, optimising spend while clearly demonstrating value.
Strengthen our security posture and ensure compliance with relevant regulations and frameworks.
Build strong, collaborative partnerships with key vendors and service providers.

Driving Excellence…

Lead the IT function with a clear vision for operational excellence and continuous improvement.
Champion a culture of service excellence, accountability, and proactive problem-solving.
Mentor and develop IT Managers and support teams, building a high-performing, engaged function.
Drive strategic IT initiatives that improve productivity, security, and user experience.
Optimise hardware refresh cycles and procurement to maximise value and minimise disruption.
Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business.

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Key Goals & Objectives:

Deliver reliable, secure, and scalable IT infrastructure that supports business growth.
Provide outstanding IT support with clear SLAs and consistently high user satisfaction.
Maintain accurate, up-to-date asset inventories with full lifecycle management across all locations.
Build and lead a cohesive, high-performing IT team across the UK and EU.
Strengthen our security posture, protecting the business against cyber threats and vulnerabilities.
Ensure compliance with data protection regulations, including GDPR.
Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL.
Develop and maintain disaster recovery and business continuity plans to minimise downtime.
Continuously improve IT operations through automation, modern tooling, and best practice.