Mission Success Director

Lead and manage a team of Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across a portfolio of defense and intelligence customers

Serve as the Delivery Operations Manager for a capability area or customer portfolio, owning delivery timelines, resource allocation, risk management, and cross-project coordination

Drive portfolio-level strategy by aligning customer objectives to product roadmaps, identifying expansion opportunities, and ensuring renewal readiness across all accounts in your portfolio

Oversee stage-gate delivery processes (IOC/FOC) and OKR-based health scoring to ensure consistent, measurable progress across customer programs

Provide executive-level reporting to senior customer leadership, C-Suite stakeholders, and internal Virtualitics leadership on delivery health, risks, and strategic outcomes

Build and scale high-performing delivery teams by hiring, coaching, and developing Solution Leaders and Mission Support Specialists who operate autonomously in demanding customer environments

Own margin and resource accountability for your portfolio, ensuring delivery efficiency while maintaining the highest standards of mission impact

Represent Virtualitics at the senior leadership level with customer organizations, building trust-based relationships with program managers, senior military leaders, and government executives

Coordinate cross-functional delivery across engineering, data science, product, and solutions teams to ensure customer commitments are met

Establish and enforce delivery standards, stage-gate processes, and operational readiness criteria across your portfolio

Maintain portfolio-level operational visibility across integrated systems including Salesforce, Jira, and Google Workspace to drive data-informed delivery decisions

10+ years of progressive leadership experience in defense, intelligence, or federal technology programs

5+ years in a people-management role leading delivery, program management, or customer success teams

Proven experience managing a portfolio of concurrent programs or accounts, not just single-project delivery

Track record of building and scaling teams that deliver results in high-stakes, operationally demanding environments

Strong executive communication skills, comfortable briefing general officers, SES-level civilians, and C-Suite executives

Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture

Experience with P&L or margin accountability in a services or software delivery context

Ability to operate autonomously in a fast-paced, high-growth environment

Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)

Bachelor’s degree required; advanced degree a plus

Active TS-SCI clearance

Prior military service at the field-grade officer (O-4+) or senior civilian (GS-14/15) level

Experience in enterprise software or AI/ML platform delivery for defense customers

Domain expertise in one or more defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment

Experience transitioning from uniform to the defense technology industry

Familiarity with agile delivery methodologies in classified or accredited environments

Understanding of FedRAMP, IL4/IL5/IL6 deployment environments and associated compliance requirements

Experience with OKR frameworks, delivery readiness tracking, and stage-gate program governance