Mission Support Specialist - Munitions

Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and servicemembers united by a single mission: to solve the world’s most complex, mission-critical challenges with AI. 

Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage. 

Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves.

If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here.

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  Support the Solution Leader with providing munitions subject matter expertise to deliver training and enablement for the Virtualitics Readiness AI platform

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  Serve as an embedded Virtualitics representative traveling to multiple customer sites, assisting the Solution Leader with the day to day relationship with end users and acting as the primary training and enablement point of contact

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  Provide customer with technical operational knowledge to leverage the Virtualitics AI products to obtain mission value 

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  Act as the customer advocate within Virtualitics by representing the customer’s needs, escalating pain points through daily touchpoints with engineering and product teams, and ensuring a positive customer experience

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  Deliver hands-on training and enablement as the subject matter expert for customer mission integration, working alongside mission teams in a variety of formats

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  Coordinate on-site technical operations with the Virtualitics Solution Leader (both on-site and remote) for platform data insight capabilities

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  Collect, analyze, and report customer feedback and ground truth; as the most forward-deployed representative of Virtualitics, you observe what’s working and what’s not and ensure that information flows back to the company

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  Assist the Solution Leader for planning required onsites with the customer e.g., office space, equipment readiness, logistics, scheduling, and resource coordination

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  Assist Solution Leader with customer classified engagements. Drive adoption of Virtualitics Readiness AI solutions through persistent, relationship-driven engagement with end users

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  Uphold Virtualitics’ brand, image, and values through professional conduct and consistent service delivery

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  Support personnel compliance tracking including clearance status, NDA completion, CAC management, and training requirements 

• 5+ years of experience working in or directly supporting Department of War munitions operations

• Demonstrated technical aptitude, comfortable with data platforms, analytics tools, and translating technical capabilities into operational outcomes

• Experience operating autonomously in demanding environments with minimal supervision; this role requires the judgment and initiative of an experienced SNCO or O-3/O-4 officer with munitions experience

• Strong problem-solving skills and a track record of delivering results in high-performing teams under aggressive timelines

• Excellent interpersonal and communication skills; you will engage daily with end users, senior leadership, and technical teams across all organizational levels

• Ability to travel and work onsite at various customer sites to include CONUS and OCONUS locations

• Must be able to maintain a Secret security clearance (U.S. citizenship required)

• Bachelor’s degree preferred; or comparable on-the-job munitions storage experience in lieu of degree

• Active Secret clearance

• Prior military service as an SNCO (E-7 to E-9) or officer (O-3 to O-4) is highly valued

• Domain expertise in DoW  munitions operational areas; i.e. stockpile, storage, warehousing Experience as a Field Service Representative, Forward Deployed Engineer, or embedded technical advisor in a defense technology company

• Familiarity with coordinating multi-disciplinary teams across classified and unclassified environments

• Experience proactively identifying risks and optimizing cross-team collaboration in fast-paced operational settings

• Comfort with operational readiness workflows including security compliance, access management, and personnel tracking

• Previous experience serving on a Service’s major command staff; i.e. MAJCOM or equivalent supporting munitions OT&E functions