Human Resources Associate Service Team

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

• →Supports HR Service Team: performs triage on incoming calls directing calls to appropriate HR support; performs employee onboarding tasks and assists new employee orientation
• →Works in support of HR Department in general, as well as assisting the Benefits, Classification & Compensation, Compliance, and Employee Relations efforts
• →Conducts employment, degree and eligibility verification of applicants and transfer/reclassification requests; maintains and tracks records of other employment compliance requirements (background checks, TB screening, licensing, credentials, et cetera)
• →Other duties as may be required

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• An essential function of this position requires incumbents to report to the office.
• Assist in the onboarding process of new hires including, new hire paperwork, and organizing and conducting orientation. Conduct I-9 employment verifications for all new hires and collect relevant documentation.
• Supports HR Department, assisting Benefits, Compliance, Employee Relations and Classification/Compensation efforts as directed; may conduct licensure, credentialing and general compliance activities.
• Provide support and assistance for recruitment activities including, background checks, credentialing verifications, develops and coordinates new employee offer letters for positions within the organization
• Assist in the maintenance of all employee files and related record keeping of personnel data, I-9 records, and personnel records; conduct routine audits; Input and ensure timely transmission of new and rehire employee data, resignations and terminations within our HR system.
• May assist in developing human resources solutions by collecting and analyzing information; recommending courses of action.
• Other duties as required and may be subject to change

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

• Bachelor degree or equivalent combination of education and experience (4 years)

• Minimum of one year of related HR work experience.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment