Fixed Access Performance Expert

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Fixed Access Network Performance & KPI Expert to drive stability, performance improvement, and insight-led decision-making across Vodafone’s Fixed Access networks. This role sits within Group Network Fixed Access Engineering and focuses on defining, refining, and governing KPIs, performing deep technical analysis, and translating complex network data into clear insights for senior stakeholders across multiple European markets. ## What you will do * Design, review, and continuously optimise Key Performance Indicators for Fixed Access networks * Translate Fixed Access Engineering analyses and Network Quality requests into measurable KPIs * Define KPI thresholds and manage updates across relevant platformsPerform deep-dive analyses and root cause investigations to support continuous performance improvement * Create dashboards and internal reports for Fixed Network KPIs across Vodafone Fixed EU markets * Produce performance reports and field test analyses to support software rollout decisionsSupport CPE-related technical deep dives and performance investigations * Contribute to internal and external workstreams, taskforces, and war rooms related to Fixed Access Engineering platformsProvide clear, data-driven reporting and insights to senior and executive management ## Who you are * An experienced network professional with a broad and deep technical background in Fixed Access servicesKnowledgeable in Broadband, Cable, and IP fundamentals * Experienced in one or more Fixed Access technologies such as FTTH/DSL, Cable, or Service NodesComfortable working across Fixed Access, IP, Ethernet, and Optical services within backbone and core networks * Experienced in collaborating within multi-country, cross-functional engineering teams * Confident communicating technical insights clearly in English * A collaborative team contributor with strong coordination skills and an analytical mindset ## Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What skills you will learn * Advanced KPI design and performance governance in Fixed Access networks * Executive-level data storytelling and insight communication * Cross-market performance benchmarking and analysis * Structured problem-solving through deep technical root cause analysis ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## What’s in it for you -Hybrid way of working: 2 days per week/ 8 per month \- Medical and dental services \- Life and hospitalization insurance \- Dedicated employee phone subscription \- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. \- Special discounts for gyms and retailers \- Annual Company Bonus \- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills \- You get to work with tried and trusted web-technology \- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. \- Special Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in. #VOIS ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA * * * ### Follow us on social media and #StayConnected * VOIS on LinkedIn * VOIS on Facebook * VOIS on Instagram * You can also chat with our employees to learn more about our projects: Talk to VOIS teams