Manager HR services

## Role purpose The HR Services Manager is responsible for supervising a team that provides HR support to Vodafone employees. This includes handling queries about pay, benefits, recruitment, graduate programs, HR systems, and other HR-related projects. The role ensures that HR services meet agreed standards, KPIs, and best practices, while continuously improving processes and moving toward automation. ## Key Responsibilities Team Leadership: * Full supervisory responsibility for HR professionals, setting direction and enabling performance. Operational Support: * Ensures tasks align with global HR processes and are fit for purpose. Process Improvement: * Recommends and implements standards, ensuring KPIs and service levels are met. Best Practices: * Applies global HR practices and drives continuous improvement, especially toward automation. Cross-functional Projects: * Leads projects, communicates effectively, and influences stakeholders to approve changes. Strategic Oversight: * Reviews, evaluates, and prioritizes HR tasks using deep process knowledge. ## Required Skills * Service Delivery & Customer Centricity * Employee Experience & User Experience * HR Transformation & System and Process Transformation * Strategic Mindset & Strategy Execution * People Development & Leading Culture Change * Data Analytics & External Insights * Resilience & Policy and Standards