NETWORK OPERATIONS & TRANSMISSION MONITORING SPECIALIST - PuneVOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled Network Operations & Transmission Monitoring Specialist to support 24x7 network alarm monitoring and carrier co‑ordination within a high-availability telecom environment. This role involves proactive monitoring, incident management, fault troubleshooting, and collaboration with carriers and internal teams to ensure seamless network performance and service continuity. ## What you will do * Monitor network alarms continuously using NMS/EMS tools and acknowledge alerts promptly * Raise, manage, and track incident tickets using ticketing platforms such as Remedy * Perform in-depth troubleshooting of network alarms and validate faults using databases, NMS/EMS systems, and network change logs * Assign incidents to relevant resolving teams and follow up to closure * Manage carrier-related tickets, including raising cases and proactively driving updates * Escalate issues as per defined escalation matrix and service requirements * Provide dedicated monitoring support for hyper-care customers * Conduct daily, weekly, and monthly proactive checks for network health * Perform basic service impact assessments during incidents * Manage hotline calls and email communications on a 24x7 basis * Perform configuration checks such as channel verification, cross-connects, transponder adjacency, and SNCP protection * Execute basic Ethernet configurations including auto-negotiation, MTU settings, and VCG configurations * Support change management processes, including raising and validating network changes ## Who you are * Experienced in network monitoring within a 24x7x365 operational environment * Comfortable working in shifts and adapting to dynamic operational needs * Knowledgeable in transmission technologies such as PDH, SDH, DWDM, SONET, and Ethernet * Familiar with optical networking concepts including OTN and fibre network architecture * Understanding of submarine network systems such as SLTE, PFE, and repeaters * Skilled in analysing transmission-related alarms and resolving technical issues * Hands-on experience with NMS/EMS tools and monitoring platforms * Familiar with OSS tools such as Cramer and Mori * Proficient in working with systems such as Citrix and remote access tools (RDP) * Basic understanding of IP networking concepts * Exposure to testing equipment such as OTDR, RTU, and BERT * Able to remain calm and effective under pressure and time constraints * Demonstrates commitment to quality, service excellence, and collaborative working * Holds a degree or equivalent experience in a relevant field (preferred but not essential) * Willing to travel between key sites where required * ## Not a Perfect Fit?: Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What’s in it for you * Opportunity to work in a global telecom environment with advanced network technologies * Exposure to international carrier management and multi-vendor ecosystems * Continuous learning in transmission and optical networking domains * Collaborative and inclusive team culture focused on innovation and service excellence * Hands-on experience in large-scale network operations and incident management ## What skills you will learn * Advanced network monitoring and incident management techniques * Real-time troubleshooting across transmission and optical networks * Carrier relationship and escalation management * Configuration and validation of network components and services Operational excellence within a 24x7 telecom service environment ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA ## Follow us on social media and #StayConnected * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/ * You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2