Platform Specialist Associate

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Platform Specialist Associate to manage complex product configurations across mobile and fixed-line domains. This role plays a critical part in ensuring the end-to-end lifecycle of product configurations, working closely with business units, project teams, and IT operations. The individual will contribute to detailed design, implementation, testing, and operational support, while acting as a technical owner across multiple BSS and OSS systems. ## What you’ll do * Manage complex product configurations across multiple systems, acting as a technical expert based on solution design documentation. * Contribute to detailed design activities and provide solution consulting for new initiatives. * Create, maintain, and update configuration reports, change requests, design documentation, and knowledge-sharing materials. * Take end-to-end technical ownership of configurations across all relevant systems. * Ensure effective lifecycle management of product configurations and collaborate closely with IT operations on system utilisation. * Configure control parameters for BSS and OSS applications to support stable and reliable system operations. * Provide second- and third-level support, including error investigation and log analysis, for IT operations and other departments. * Lead and support integration testing, user acceptance testing, and functional user testing activities. ## Who you are An individual with very good knowledge of BSS and OSS systems. Experienced in working with relational databases, SQL, and XML. Comfortable using scripting languages and working in UNIX environments. Experienced as an integration or configuration specialist within CRM, ERP, marketing, or e-commerce platforms. Able to manage multiple complex configurations while collaborating effectively within an agile team. Familiar with the software development lifecycle and both structured and agile delivery methodologies. A clear communicator with strong stakeholder engagement and presentation skills. Curious, motivated to learn, and committed to continuous improvement. Organised, structured, transparent, and able to prioritise effectively. Fluent in English. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you \- Hybrid way of working: 2 days per week/ 8 per month \- Medical and dental services \- Life and hospitalization insurance \- Dedicated employee phone subscription \- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. \- Special discounts for gyms and retailers \- Annual Company Bonus- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills \- You get to work with tried and trusted web-technology \- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. \- Special Paternal Program - 4 months of paid paternity leave ## What skills you will learn Advanced configuration and lifecycle management across BSS and OSS ecosystems. Deeper expertise in integration testing, user acceptance testing, and operational support. Enhanced stakeholder management and solution consulting capabilities. Broader understanding of telecom product architectures and system interactions. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn – VOIS Facebook – VOIS Global Instagram – VOIS Global