VodafoneThree - Customer Success Advisor

Working hours: Full time 37.5 hours per week - Monday to Friday As part of our Inside Sales team, you'll build meaningful relationships, unlock new opportunities, and deliver solutions that make a real impact—all while being part of a collaborative and high-performing environment. You'll handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience You'll identify opportunities to upsell and cross-sell across our mobile and converged product portfolio You'll generate strong pipeline activity and consistently work towards achieving key sales and performance targets You'll manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations You'll contribute to improving customer satisfaction and NPS by delivering an end-to-end, high-quality experience You'll collaborate with your team to share knowledge, test new approaches, and continuously improve how we work You'll embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture You're excited to take the first step (or next step) in building a successful career in sales You're a confident and empathetic communicator who enjoys connecting with people You have a genuine interest in technology, connectivity, and digital transformation You're curious, open to learning, and motivated to continuously develop your skills You bring a positive mindset and are comfortable adapting to change in a fast-paced environment You work well with others, valuing collaboration and shared success You're driven to achieve targets and take pride in delivering strong results You're organised, able to prioritise your workload, and stay on top of multiple tasks You understand the importance of quality, timeliness, and accountability in your work You have strong written and verbal communication skills that help you build trust and credibility