VodafoneThree - Senior Onsite Coordinator - Horsham

Working hours: Full time 37.5 hours per week - Monday to Friday - 9 am to 5 pm Acting as a trusted partner and brand ambassador, you'll deliver a high-quality, responsive, and innovative service experience that builds strong relationships and long-term loyalty. Manage day-to-day account activities, from processing orders to handling calls, emails, and queries with accuracy and care Provide expert support on technical, network, billing, and device-related queries, resolving issues quickly and effectively Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact Collaborate with Credit Control and other teams to resolve payment or account-related issues Produce and quality-check reporting packs, offering insights and analysis to support decision-making Attend and contribute to customer meetings, identifying opportunities to improve service and reduce costs Support device provisioning, migrations, and network transitions, ensuring a seamless experience Deliver enhanced support to VIP users, maintaining a premium level of service Maintain accurate records, audit logs, and knowledge materials in line with compliance standards Support and coach colleagues to ensure consistent, high-quality service delivery A relationship-builder who enjoys working closely with customers and stakeholders Someone with experience in customer service or account support who thrives in a fast-paced environment A proactive problem-solver who takes ownership and delivers solutions with confidence Strong communication skills, with the ability to explain technical information in a clear and friendly way Organised and self-motivated, with great time management and attention to detail Comfortable working with systems and data, with strong keyboard and technical skills Curious about mobile technology, with an interest in devices, networks, and digital solutions A collaborative team player who supports others and contributes to a positive team culture Committed to delivering excellent service, meeting SLAs, and exceeding customer expectations Someone who values inclusion, respects different perspectives, and helps create a welcoming environment for everyone