Automation Engineering Lead

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Software quality is not a checkpoint — it is a culture. As our Automation Engineering Lead, you will own the quality strategy across a group of development teams building the communication products that millions of businesses rely on every day. You will be the person who ensures that what we ship is reliable, continuously-tested, and production-ready — and that every engineer in the group feels accountable for quality. If you are passionate about building quality from the ground up and influencing how entire teams think about testing, this role was made for you.

• →Define and drive the quality strategy across multiple development teams, aligning it with engineering and business goals
• →Establish quality standards, metrics, and governance processes that promote continuous improvement and release confidence
• →Drive an automation-first approach — ensuring critical paths are automated and integrated into CI/CD pipelines
• →Develop comprehensive test strategies covering functional, non-functional, integration, regression, performance, security, and compatibility testing
• →Mentor and coach QA and Automation Engineers, fostering skill growth and a culture of learning
• →Collaborate with QA Architects, Engineering Managers, and Product Managers to align on enterprise-wide quality standards
• →Facilitate knowledge sharing across teams through guilds, workshops, and documentation

• 7+ years of experience in quality assurance, including at least 2 years in a leadership or strategic role
• Proven experience testing SaaS platforms in cloud environments (AWS/Azure/Google Cloud)
• Strong background in test automation — framework design, CI/CD integration, and automation strategy
• Hands-on experience with Postman and automation tools such as Playwright/ Selenium / K6 / JMeter/ 
• Proficiency with CI/CD tools such as Jenkins/ GitHub Actions/ GitLab CI
• Solid knowledge of API testing, microservices architecture, and cloud-native applications
• Excellent communication and stakeholder management skills — able to influence at all levels
• Experience working in Agile/Scrum environments with cross-functional teams

• Background in load testing and/or chaos engineering
• Experience in contact center, or unified communications platforms

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.