ServiceNow Administrator

Implementation & Configuration (Initial Focus) 

• Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.  

• Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.  

• Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.  

• Assist with data migration, field configuration, and environment readiness across development, test, and production instances.  

Integrations & Platform Alignment 

• Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft, ensuring data consistency and business process alignment.  

• Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.  

Operational Ownership & Continuous Improvement 

• Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.  

• Support role-based access, licensing, and environment governance as usage expands. 

• Partner on training readiness, adoption support, and documentation, and supporting leadership as the platform scales.  

What Success Looks Like in the First 12 Months 

• ServiceNow rollout milestones supported through successful UAT and production cutovers.  

• Business stakeholders can clearly see end-to-end processes working across platforms (Salesforce → ServiceNow → NetSuite).  

• Admin becomes a trusted contributor who proactively identifies improvements, not just reacting to requests.