IT Workplace Solutions Analyst

WALLETTO is a fast-growing electronic money institution based in Vilnius. We’re powering modern payment solutions across Europe — helping businesses send, receive, and move money securely and efficiently.

As a trusted partner of Visa and Mastercard, we provide payment accounts (SEPA, SWIFT, A2A), card acquiring (Visa, Mastercard, Apple Pay, Google Pay), and co-brand card issuing programs. We’re building the next generation of payments — and we’re looking for someone who’s ready to grow with us.

We are looking for a Workplace Solutions Analyst to support and continuously improve our end-user computing landscape. This role is focused on workplace operations, user experience across both Microsoft enterprise platforms and open-source environments.

This is primarily a Workplace-focused role. You will spend most of your time supporting users in a Windows, Linux and macOS environment, while also contributing analytically and operationally to improvements, standardization, and security across our workplace systems and platforms.

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  Provide workplace support for Windows, Linux and macOS users

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  Support and consult users on access to company systems across platforms (account setup, permissions, troubleshooting, and access reviews)

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  Analyse incidents, requests, and user experience trends to identify improvement areas

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  Operate and support Microsoft Workplace platforms (Intune, Entra ID, Defender, SharePoint Online)

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  Provide user support and consultative guidance across company Microsoft 365 systems and open-source environments (setup, troubleshooting, and best practices)

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  Maintain device compliance, security baselines, and access governance

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  Collaborate with IT, Security, and Business teams on workplace improvements

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  Create and maintain workplace documentation and standards
  
  
  What we expect from you:

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  Experience in an IT Workplace, End-User Computing, or similar technology support analyst role

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  Hands-on experience with Microsoft Intune, Entra ID, Defender, and SharePoint

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  Experience supporting different operating systems like Windows, macOS, and Linux environments

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  Bright, open, and eager to learn — with a strong customer-first mindset and commitment to great support