Waremalcomb3mo ago

Director, Strategic Accounts (Interior Design & Architecture)

Canada·TorontoFull-Time-Leadershipexecutive

OtherStrategic Accounts

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Overview

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries.

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Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https://waremalcomb.com/life-at-ware-malcomb/

As Strategic Accounts Director, you will be responsible for driving national account growth and strengthening relationships with Fortune 500 clients, global brokerage firms, and key industry partners. You will focus on strategic business development, cross-regional collaboration, and high-level client engagement to position Ware Malcomb as a trusted advisor within the commercial real estate and design industry.

Demonstrate commitment to learning, understanding, and implementing all organizational business philosophies and practices

Develop and execute strategies to expand national accounts and enterprise‑level client relationships

Build and maintain relationships with key decision‑makers within major brokerage organizations and large corporate end‑user clients

Identify and pursue high‑value opportunities through proactive outreach and strategic partnerships

Represent the organization at industry conferences through presentations, panel participation, and speaking engagements

Attend industry events and networking functions to enhance visibility and strengthen market presence

Partner with regional leadership and subject‑matter experts to align business development pursuits with organizational growth goals

Lead development of strategic tools, including CRM dashboards, performance trackers, and standardized reporting systems

Plan, coordinate, and execute client engagement events and networking opportunities

Drive measurable growth in RFP volume, awarded projects, strategic account revenue, and client expansion

Maintain accurate CRM tracking and prepare monthly business development reports for leadership

Review project revenue projections to support forecasting, planning, and quarterly review cycles

Prepare monthly business reports and participate in recurring revenue, strategy, and forecasting meetings

Proactively pursue new business opportunities and support organizational growth initiatives

Assist in creating the annual business strategy documents and understand revenue, diversification, and geographic expansion goals

Support achievement of targeted pursuit hit rates

Attend key business development, industry, and professional association events across assigned markets

Schedule and lead networking meetings, coffees, and relationship‑building activities

Collaborate with senior leadership on strategic business development connection planning

Coordinate efforts and maintain communication with national account team members across regions

Preferred minimum of 10 years of experience in interior design or architecture, including at least two years at the Project Manager or Senior Manager level

Experience within the broader commercial real estate industry is also considered valuable

Strong business development skills with demonstrated success in managing, tracking, and following up on growth opportunities

Leadership experience preferred, with the ability to guide teams and foster a collaborative environment

Excellent verbal and written communication skills, including confident public speaking and the ability to influence senior leaders and stakeholders

Experience in strategic planning, client engagement, and cross-functional collaboration

Proficiency with business technology tools, including HubSpot or other CRM systems, Microsoft Word, Microsoft PowerPoint, Microsoft Project, Bluebeam, and Microsoft Excel

Strong organizational abilities, attention to detail, and comfort navigating multiple projects simultaneously