watscocareers
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Technical Service Representative-HVAC

United StatesUnited States·Dallas,Plano,CarrolltonNormalmid
OtherTechnical Services Engineer
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Quick Summary

Key Responsibilities

• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.

Technical Tools
OtherTechnical Services Engineer

Responsibilities

~1 min read

 

Requirements

~2 min read

 

Experience: 5 Years HVAC technical service skills typical of minimum 5 years direct industry experience

 

Physical Demands           Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Frequent
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent

 

EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.

Location & Eligibility

Where is the job
Acme - Corporate-Ac560 - Baton Rouge, United States
On-site at the office
Who can apply
US

Listing Details

First seen
September 25, 2026
Last seen
September 26, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
52%
Scored at
September 25, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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watscocareersTechnical Service Representative-HVAC