Telehealth RN Supervisor

WelbeHealth helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. We serve the most vulnerable seniors with better quality and compassion in a value-based model.

The WelbeHealth Advocate Supervisor, RN oversees the daily operations of the triage call center team, providing leadership and clinical guidance to RNs and LVNs to ensure timely, high-quality patient care and efficient call management. This role is accountable for process development and improvement, team management, staff scheduling, and training and development initiatives to support operational excellence and regulatory compliance. Reporting to the Senior Director of Hub Operations, this role partners closely with call center RNs and LVNs while serving as a key resource for workflow coordination, performance management, and clinical support.

• Has the opportunity to lead and develop a fully remote team of RNs and LVNs, promoting flexibility and work-life balance while driving high-quality patient care
• Is part of a value-based care organization focused on improving patient outcomes through collaboration, innovation, and meaningful clinical impact

• Lead the onboarding, training, coaching, and ongoing development of the WelbeHealth Advocate Nurses within the WelbeHealth Advocate Hub to ensure high-quality performance and engagement
• Oversee daily operations for the WelbeHealth Advocate Nurse team, including delegation of work, scheduling, and other duties required to meet the expected performance targets and goals, and service level expectations
• Identify systemic and operational issues and contribute to process improvement initiatives including root-cause analysis, solution implementation, and outcome monitoring
• Ensure team compliance with all organizational policies, regulatory requirements, performance standards, and departmental procedures
• Collaborate with cross-functional partners and market leaders as needed to resolve issues, improve coordination, and standardize processes across teams

• Graduate of accredited school of nursing required; BSN required
• Unencumbered RN license required
• Minimum of five (5) years of nursing experience required, with at least two (2) years of experience in telehealth preferred
• Proficiency with technology, especially computers, software applications, and phone systems, including experience using electronic medical records systems
• Two (2) years of supervisory experience with demonstrated ability to mentor and develop team members
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Ability to work independently with minimal supervision and prioritize in a fast-paced environment
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime

We are seeking a WelbeHealth Advocate Supervisor, RN that ideally has telehealth leadership experience. If you’re ready to join a holistic care team that values both its participants and providers, we’d love to hear from you!

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com