SRE/Support Developer (Production Engineering)

About Wellfit
Wellfit is the dental industry’s leading healthcare fintech platform. We remove financial barriers between patients, providers, employers, and payors—expanding access to care while improving financial transparency and operational efficiency.

As a profitable and rapidly growing company, we are building the infrastructure, tooling, and engineering culture to scale both our platform and our impact.

The Role
We are seeking a highly capable SRE / Support Developer to operate at the intersection of production support, software engineering, and site reliability. This is not a traditional support role.

 

You will act as a frontline production engineer—investigating critical issues, identifying root causes, implementing fixes or workarounds, and proactively improving system reliability. You’ll partner closely with Platform, DevOps, and Engineering teams while freeing up core developers to focus on product delivery.

This role is ideal for someone who thrives in ambiguity, moves quickly under pressure, and takes ownership from problem detection through resolution.

What You’ll Do
Production Incident Response:
• Investigate and triage P1/P2 production issues with urgency and precision

• Perform deep root cause analysis across distributed systems
• Implement immediate fixes or workarounds to restore stability

• Clearly document findings and hand off long-term solutions to engineering teams

System Reliability & Observability:
• Monitor system health using tools like Grafana, logs, and telemetry dashboards

• Identify anomalies and proactively investigate issues before escalation

• Tune alerts and improve signal-to-noise ratio across monitoring systems

• Partner with DevOps/SRE to strengthen reliability practices

Engineering & Tooling:
• Build internal tools, scripts, or small services to improve support and operations workflows

• Contribute to codebases (primarily .NET / Azure environments) where needed

• Help reduce technical debt by addressing recurring production issues

Cross-Functional Communication:
• Translate technical issues into clear, actionable updates for stakeholders

• Collaborate with Product, Engineering, and Customer-facing teams

• Occasionally join calls with internal teams or customers to explain incidents and resolutions

What We’re Looking For:
Core Capabilities
• Strong troubleshooting and debugging skills across backend systems, APIs, and cloud infrastructure
• Experience with production support, incident response, or SRE-like environments

• Ability to own problems end-to-end with minimal direction

• Comfort operating in fast-paced, high-pressure situations (“firefighter mindset”)

Technical Stack
Backend: .NET / C#
Cloud: Microsoft Azure
Frontend familiarity: Angular (nice-to-have, not required)

Observability: Grafana, logging systems, monitoring tools

APIs: RESTful services and distributed system interactions

• Proactive: You investigate signals, not just assigned tickets

• Autonomous: You don’t wait for direction—you drive resolution

• Communicative: You can explain complex issues clearly and professionally

• Builder: You automate and improve systems rather than repeatedly patching

Nice to Have
• Experience working alongside or within SRE / DevOps teams

• Familiarity with incident management processes (postmortems, SLAs, etc.)

• Experience building internal tools or automation workflows

• Exposure to AI-assisted development or modern engineering tooling

Why This Role Matters
• You will play a critical role in stabilizing and scaling Wellfit’s platform—acting as the connective tissue between production reality and engineering execution.
• This is a high-impact opportunity to evolve into a full SRE or platform engineer over time.