Customer Service Specialist

Looking for a role that offers variety, stability and a great team culture?

We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.

As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.

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  Managing inbound and outbound customer calls

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  Coordinating bookings, service requests and maintenance enquiries

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  Responding to customer enquiries via email and CRM platforms

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  Liaising with customers, contractors and internal teams

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  Managing customer cases through to resolution

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  Maintaining accurate customer records and documentation

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  Assisting with invoicing and administrative tasks

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  Building strong customer and stakeholder relationships

• Previous customer service experience

• Strong written and verbal communication skills

• Ability to multitask and manage competing priorities

• A proactive and solutions-focused approach

• Experience using CRM systems

• Strong attention to detail and organisational skills

• A positive attitude and team-first mindset