Customer Success Representative

Are you already thriving in customer retention, or looking to take your call centre career into a role where your results are recognised and rewarded? If you love influencing customer decisions, overcoming objections, saving customers, and working towards targets in a fast-paced phone-based environment, this is your chance to accelerate your career.

Join hipages as a Customer Success Representative and work with tradies who have just joined Australia's #1 digital platform, connecting homeowners with trusted tradies. You'll drive high-value conversations, build strong customer relationships, uncover needs, overcome objections, and help tradies maximise the value of their membership—all while using the retention and customer engagement skills you've developed in a contact centre environment.

What you'll be doing:

• Onboarding new tradies and guiding them through their first experience on the platform

• Conducting outbound engagement and nurture calls to support customer success

• Re-engaging tradies who have become inactive and helping them maximise their return on investment

• Having meaningful conversations to overcome objections and encourage ongoing platform engagement

• Educating tradies on best practices and providing tailored recommendations

• Managing and tracking customer performance and campaign activity

• Assisting with service-related enquiries and account management activities

• Supporting the wider sales team where required

• Meeting and exceeding daily, weekly and monthly KPI targets

What's in it for you:

• $65,000 + Uncapped Commission (OTE $93,000)

• Monthly commission payments and daily incentive opportunities

• Sydney CBD location with hybrid flexibility available after training

• Free breakfast and snacks provided in the office

• High Achievers Club and regular team rewards

• Supportive and friendly office environment—a team that wants to see each other succeed

• Join an award-winning employer with a strong team culture

• Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles

• Ongoing training and development to help you build a long-term career

What we're looking for:

• Ideally you have previous experience in a high-volume call centre, particularly within customer retention, loyalty, save teams, renewals or outbound customer engagement

• Confident handling objections and influencing customer decisions over the phone

• Strong communication and relationship-building skills

• You thrive in a target-driven environment and enjoy achieving and exceeding KPIs

• A resilient, positive and customer-focused mindset

• Strong organisational skills and attention to detail

• A genuine desire to help customers succeed and deliver positive outcomes