Infrastructure Services Manager (Observability & Networks)

Australiamid

OtherInfrastructure

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Quick Summary

Overview

What’s the role? The role is responsible for owning the operational performance, stability and roadmap of network tooling and observability services, ensuring platforms are reliable,

Technical Tools

OtherInfrastructure

What’s the role?

The role is responsible for owning the operational performance, stability and roadmap of network tooling and observability services, ensuring platforms are reliable, secure and scalable while translating business needs into effective tooling, driving automation, and partnering across engineering, SRE, network and security teams to deliver continuous improvement and strategic outcomes.

Own the health, availability and roadmap of network tooling and observability platforms, ensuring alignment to enterprise standards and resilience strategies
Ensure network data is effectively ingested into observability tools to support end-to-end monitoring, diagnostics and incident response
Lead vendor management, licensing strategies and cost optimisation while supporting transition and uplift initiatives
Drive service excellence across incident, problem and change management, enabling proactive monitoring, automation and AIOps capabilities
Partner with internal teams and stakeholders to enable tool adoption, deliver predictive insights and ensure compliance with security, risk and governance frameworks

What do I need?

5-10years proven experience managing enterprise infrastructure or platform services at scale
Demonstrated deep technical knowledge of SolarWinds, Netscout, Accedian, Tufin, Cisco ISE, Grafana, ServiceNow
and Elastic
Strong understanding of observability concepts (monitoring, logging, metrics, traces) and network tooling
Experience operating critical tooling platforms under ITIL/SRE-aligned service models
Demonstrated capability in vendor management, contract negotiation, and cost optimisation
Experience driving automation, standardisation, and self-service enablement
Strong incident management and operational resilience leadership
Ability to translate technical capability into business value and service outcomes
Excellent stakeholder management and communication skills across technical and executive levels
Experience working in complex, regulated enterprise environments
5 years people leadership within a large enterprise

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.