Westpac Banking Corporation14d ago

Platform Discovery Engineer (ServiceNow)

Australia·Sydneylead

OtherSoftware EngineerEngineerSoftware Engineering

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Quick Summary

Overview

What’s the role? The Platform Discovery Engineer (ServiceNow Specialist) is part of the ServiceNow Platform Engineering team and is responsible for the design, operation, and continuous improvement of ServiceNow Discovery and CMDB capabilities across a large, complex enterprise environment.

Key Responsibilities

Own and operate ServiceNow Discovery across enterprise environments, including schedules, credentials, MID Server architecture, and platform currency.

Technical Tools

awsazuregcpjavascriptnetworking

What’s the role?

The Platform Discovery Engineer (ServiceNow Specialist) is part of the ServiceNow Platform Engineering team and is responsible for the design, operation, and continuous improvement of ServiceNow Discovery and CMDB capabilities across a large, complex enterprise environment. The role provides deep subject matter expertise in ServiceNow Discovery, ensuring configuration and relationship data remains accurate, current, and fit for purpose to support incident, problem, event, alert, change, security operations, and service management processes at scale.

As a Platform Discovery Engineer (ServiceNow Specialist), you act as the Discovery and CMDB subject matter expert, owning the end‑to‑end Discovery lifecycle within ServiceNow. You ensure Discovery outcomes are accurate, sustainable, and aligned with enterprise standards by capturing Configuration Item attributes, maintaining meaningful relationships, and evolving Discovery capabilities in line with platform upgrades and strategic direction.

Key responsibilities

Own and operate ServiceNow Discovery across enterprise environments, including schedules, credentials, MID Server architecture, and platform currency.
Design, develop, and optimise Discovery patterns, classifiers, probes, sensors, and targeted customisations to deliver accurate and sustainable outcomes.
Troubleshoot and remediate Discovery failures, data gaps, credential issues, and performance constraints, including during platform upgrades.
Ensure CMDB data quality, integrity, and relationship accuracy, and support Service Mapping where required, in alignment with enterprise standards.
Act as a trusted advisor across Discovery, CMDB design, and platform upgrades, partnering with ITSM and ITOM teams and supporting L1/L2 uplift through guidance and knowledge sharing.

What do I need?

We are seeking a ServiceNow Discovery specialist with deep hands-on platform experience who can operate confidently at enterprise scale. Success in this role comes from strong ServiceNow expertise, disciplined operational practices, ownership of outcomes, and a clear understanding of how Discovery and CMDB data enable downstream service management processes.

We are seeking a ServiceNow Discovery specialist with deep hands-on platform experience who can operate confidently at enterprise scale. Success in this role comes from strong ServiceNow expertise, disciplined operational practices, ownership of outcomes, and a clear understanding of how Discovery and CMDB data enable downstream service management processes.
5+ years’ hands on experience with ServiceNow Discovery in large, complex enterprise environments.
Strong ownership of the Discovery lifecycle, including schedules, credentials, and MID Servers
Deep understanding of ServiceNow CMDB, including IRE, CI lifecycle management, and relationship modelling.
Strong JavaScript capability within ServiceNow Discovery and ITOM contexts.
Experience developing and maintaining Discovery patterns, probes, sensors, and scripted logic
Solid understanding of enterprise infrastructure, including operating systems, networking, virtualisation, cloud, and container platforms.
Experience working in large, regulated environments; financial services experience is strongly preferred.
The following certifications will be considered a plus and help demonstrate depth of ServiceNow capability.
- ServiceNow Certified Implementation Specialist – Discovery.
- ServiceNow Certified Implementation Specialist – Service Mapping.
- Cloud platform certifications (AWS, Azure, GCP) relevant to Discovery scope may also be beneficial.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

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