Customer Experience Specialist for Mammaly (German native / 24 hours)

Mammaly believes that dog care should be easy and healthy for everyone. All of their products have been developed in close collaboration with veterinarians. They use formulas that incorporate prized active ingredients found in nature to provide relief from a variety of problems. From digestive issues to promoting a healthy coat, they’ve got it all! And the names of their products are truly extraordinary, such as Lucky Belly, Fresh Smile and Happy Hips, which dog wouldn't like to have that! #makeitpawsible

• You are able to wow our customers through a variety of channels such as phone, email, chat and social media

• You showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation

• Your superpower is guiding customers with their questions and ensuring they are offered the right solution leaving a big smile on their face

• You act as a superhero identifying and addressing customer needs to escalate internally to improve and/or develop processes

• You thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity

• You power customer satisfaction and retention through impactful customer experience

• You can speak native German and a sufficient English level to engage within our international team environment

• You are available 32 hours / 4 days per week

• You have a background and/or affinity with animals, in particular dogs, and/or food supplements

• You are a communicative professional with the ability to listen and show empathy

• You thrive for teamwork and fun and are part of our community

• You are flexible and able to work in a fast paced working environment

• You have technical skills and are familiar with Google Suite, MS office and CRM tooling

• You add value to weWow with your unique personality and skill set

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!