CX Specialist @ Otrium | Dutch native - Parttime

Are you the fashionista ready for a new adventure abroad? Join our Otrium team!

Did you know that one out of ten items of clothing are not being sold? Otrium changes that by providing designer brands with technology, so that fashion from previous collections can be sold on their platform. Otrium was founded in 2016 with the mission that all clothing should be worn. Since then they have grown into one of the largest fashion outlet platforms with more than 250 brands available in 12 countries!

• You are able to wow our customers through a variety of channels such as phone, email, chat and social media

• You showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation

• Your superpower is guiding customers with their questions and ensuring they are offered the right solution leaving a big smile on their face

• You act as a superhero identifying and addressing customer needs to escalate internally to improve and/or develop processes

• You thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity

• You power customer satisfaction and retention through impactful customer experience

• You love the combination of fashion and sustainability

• You are Native Dutch and speak (sufficient) English to engage with our customers and international team environment

• You are a communicative professional with the ability to listen and show empathy

• You thrive for teamwork and fun and are part of our community

• You are flexible and able to work in a fast paced working environment

• You have technical skills and are familiar with Google Suite, MS office and CRM tooling

• You add value to weWow with your unique personality and skill set

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!