Manager, Client Services

1. →Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
2. →Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
3. →Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

• →Project manage, organize and direct the day-to-day operations of campaign delivery, with exemplary client service
• →Manage, develop and mentor Direct Reports, support with career pathing and goal setting
• →Track and manage campaign budgets, ensuring budgets are kept on track
• →Managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, interpreting and presenting data to internal and external stakeholders.
• →Ensure creator briefing materials and creator casting is reflective of the brand’s vision and campaign needs.
• →Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
• →Showcase strong client and objection handling skills and know when to escalate to Snrs within the business
• →Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
• →Work with internal stakeholders to assess campaign performance and key performance indicators (KPIs) to determine the extent to which the original objectives and strategies were met.

• Have 4+ years agency or brand experience
• Have experience managing a team, including career development
• Have a solid understanding of the social media advertising ecosystem
• Have experience working in the creator economy
• Candidate must be proficient in managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, and confident interpreting and presenting data to internal and external stakeholders.
• Strong organisational skills required
• Have strong detail-oriented, organizational and interpersonal skills
• Have an insatiable appetite for learning about industry innovations within the social media advertising ecosystem
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Appreciation and understanding of the value of creativity
• Multiple languages is a plus

Based in Farringdon, London, we embrace a flexible hybrid model. We ask our team to work from the office two to three days a week, with Tuesday and Thursday serving as our "anchor days." These days are dedicated to collaborating in person and celebrating Whalar’s vibrant culture together.

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.