Microsoft D365 F&O Platform Lead

WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere. 

Interested in starting an exciting career with WhiteWater? Apply today! 

Position: Microsoft D365 F&O Platform Lead    

Shift: 40 hours, full-time

Department: IT   

Location: Richmond, BC, Canada

Reports to:  Manager, IT Analytics & Reporting

Salary Range: 110,000-130,000

WhiteWater is seeking an Microsoft D365 F&O Platform Lead to join our IT team at our Richmond head office. In this role, you will be responsible for the overall leadership, stability, and evolution of our Microsoft Dynamics 365 Finance & Operations (ERP) platform and its supporting ecosystem. 

ESSENTIAL RESPONSIBILITIES: 

Platform operations & administration 

• Day-to-day administration of D365FO including security, role management, licensing and environment health 

• Triage and resolution of functional and technical issues, partnering with a technical team member who handles the ticket queue and development work 

• Manage the upgrade cycle, patches and Microsoft release wave planning 

• Maintain documentation of configurations, customizations and integrations  

Projects & continuous improvement 

• Lead D365FO enhancement projects across finance, procurement, engineering, and manufacturing — from requirements through go-live 

• Identify and close gaps where manual or siloed processes can be replaced with platform capability 

• Oversee custom development, reporting and integration work directing the technical developer and/or external partners 

• Support a broader digital transformation agenda toward data driven processes  

Stakeholder engagement & change management 

• Build relationships with stakeholders through demonstratation of the tangible value our ERP investment brings 

• Be the internal advocate and trusted voice for ERP adoption across the organization from the shop floor to the executive team 

• Run user training, onboarding and change communications for new capabilities 

• Translate business needs into platform solutions, and platform capabilities into business language 

QUALIFICATIONS & EXPERIENCE: 

• Background in engineer-to-order, project-based manufacturing or construction environments is an asset.
• 5+ years relevant experience working with D365FO in a hands-on functional or platform role is a must.
• Proven track record running ERP projects or implementations, not just support.
• Deep understanding of ERP-related business processes order management, procurement, manufacturing, finance is required.
• Strong communicator who is equally comfortable presenting to a VP and troubleshooting with an end user.
• Experience managing or mentoring a technical team member or external developer is an asset.
• Familiarity with Power Platform, Power BI or Azure integrations in a D365 context is an asset.
• Experience navigating Process Change Management (the People side of change)  is an asset.
• Must be legally eligible to work in Canada.

What success looks like – YEAR ONE: 

• Platform operations are stable, documented and proactively managed 

• At least one meaningful improvement project delivered with measurable business impact 

• A growing cohort of stakeholders who trust the platform and see it as an asset 

• A clear roadmap for what comes next, with exec buy-in 

WHITEWATER COMPETENCIES: 

• Accountability – We do what we say 

• Collaboration – We work well together 

• Customer Focus – We know and respond to our customers 

• Communication – We listen to and understand each other 

• Authenticity – We are honest and trust each other 

• Resilience – We deal effectively with pressure, are persistent and optimistic 

• Flexibility & Adaptability – We are willing and able to respond to changing circumstances 

WhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. 

We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult.  Please know we are grateful for your interest.