Revenue Protection & Security Manager

Buckinghamshire, Buckinghamshire, Milton KeynesPermanent - Full Time

OtherSecurity Manager

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Quick Summary

Overview

This is an interesting and varied role that has a big impact. You will work with customers to help and support them with their journey as well as identify,

Technical Tools

OtherSecurity Manager

This is an interesting and varied role that has a big impact. You will work with customers to help and support them with their journey as well as identify, manage and prevent fare evasion and fraudulent activities

We are recruiting 9 Revenue Protection & Security Managers who will be based out of Milton Keynes and cover the London Northwestern and West Midlands Railway route. You will plan and undertake a range of intelligence-led revenue protection, these consist of inspecting passengers’ tickets and collecting fares from those who haven’t paid.

You’ll interview suspected fare evaders, fill out forms and process related paperwork and sometimes work on our gate lines (or ticket barriers) helping station colleagues carry out ticket checks.

You will work collaboratively with other departments, external stakeholders and train companies in order to achieve the company objectives for minimising ticketless travel and improving customer satisfaction measures.

Your training

You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management

Your shifts

You will work a varied shift pattern, which includes weekends, bank holidays covering first to last train services
You will work to a roster; some flexibility is required
You’ll need to be on your feet throughout your shift and ready to work, whatever the weather

If your application is successful, you will be invited to an assessment day, scheduled to take place on Wednesday 24th June.