Director, Product Design & Innovation (NYC preferred)

WongDoody | NYC Preferred | Hybrid | MUST LIVE IN EST

WongDoody is a global creative technology agency — 2,000 innovators across 22 studios on 4 continents. For 30+ years we've delivered award-winning advertising, branding, experience design, and strategy for bold clients. Now an Infosys company, we pair creative vision with deep enterprise tech capabilities in AI, data, and digital transformation, while preserving the open, inclusive culture our founders built.

Reporting to the SVP, Product Experience (Americas), the Director of Product Design & Innovation leads WongDoody's digital product experience practice for the East Region and shapes strategy across North America. This is a senior craft and business leadership role — equal parts strategic direction, hands-on project oversight, client partnership, and innovation advocacy.

Key Responsibilities

• Lead the East Region Product Experience team; collaborate with the West Region XD lead to maintain consistent quality and vision across North America.
• Partner with SVP Experience Design to define and execute the Product Experience strategy for the Americas.
• Operate effectively within a globally distributed delivery model, upholding high design standards across onshore and offshore teams.
• Support talent assessment and performance management criteria improvements.

• Drive revenue growth through expanded Infosys opportunities and organic client channels.
• Lead pre-sales efforts: estimation, scoping, casting, and strategic positioning for new business pursuits.
• Act as a visible ambassador for WongDoody's product design expertise in client-facing settings, including C-suite presentations.
• Build and maintain strong relationships with Infosys stakeholders and external clients.

• Serve as one of WongDoody's North America AI Ambassadors, partnering with global AI design leadership.
• Explore and integrate emerging technologies — especially GenAI — into client product experiences.
• Lead discovery workshops, rapid prototyping sessions, and innovation sprints to validate new ideas quickly.
• Publish thought leadership content that keeps WongDoody visible as a creative technology leader.

• Oversee end-to-end execution of digital product design projects from concept through launch.
• Champion human-centered design, usability, and measurable engagement in every deliverable.
• Coordinate cross-functional collaboration across Creative, Strategy, and Engineering teams.
• Establish consistent, tech-enabled ways of working that support rapid experimentation and iteration.

• Mentor and inspire the East Region team, fostering creativity, collaboration, and continuous learning.
• Maintain team clarity and morale through periods of change by leveraging existing relationships and trust.

Qualifications

• Proven track record delivering successful digital products from concept to launch.
• Deep expertise in UX research, human-centered design, and product development lifecycles.
• Proficiency in design systems, front-end frameworks, and design-to-dev collaboration practices.
• Strong command of web and mobile standards (modern frameworks, mobile OS guidelines).
• Experience with enterprise delivery models: Agile, SAFe, Scrum.

• Hands-on expertise with GenAI tooling, prompt-based design, and design-to-code workflows.
• Experience with Claude Code / CoWork or comparable AI-assisted development environments.
• Active research practice to stay current on technology trends and their real-world applications.

• Collaborative leadership style that builds trust across creative, technical, and business stakeholders.
• Comfortable presenting to C-suite audiences; skilled at translating between creative, technical, and business perspectives.
• Experience managing global and remote/offshore teams.
• Entrepreneurial mindset with a passion for experimentation and measurable continuous improvement.
• Familiarity with the Infosys partnership model or large-scale enterprise client delivery is a plus.