Order Management Specialist

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Flexible PTO 
• Enjoy company time off during some of the major PH and US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a smart, humble, and hungry analyst to join our fast growing Revenue Operations team, working alongside our go-to-market team leads. Ideally, you are technical, with good business judgment, strong problem solving ability, and first principle thinking. You may not know everything, but you are curious and *very* quick to learn. This position will report into the Head of Revenue Operations. 

What You'll Do

• Daily monitoring of SalesForce (CRM) opportunities through stages of the booking process
• Establish trusted relationships with sales and customer success teams (Account Executives, Customer Onboarding Specialists, Customer Success Managers) enabling you to better support them in provisioning customer accounts accurately
• Verify signed Contract details match the SalesForce order details, including products, pricing, start date and length of contract, payment terms and payment method
• Work closely with sales to confirm payment method is captured for booked opportunities, and identify customers with non-standard billing in order to accurately split and invoice the order
• Work closely with sales and customer success to accurately process subscription changes, including upsells, expansions and downsells, ensuring that the customer account is provisioned or deprovisioned accurately as changes occur
• Work closely with sales to troubleshoot order related issues and educate them on current booking guidelines and processes
• Maintain professional communication and a positive attitude to build rapport internally and externally

Who You Are

• 2-3+ years of experience in order processing, customer service or support role in a high paced sales environment
• Excellent interpersonal, written and verbal communication skills
• High level of attention to detail and accuracy required
• Self-starter with a track record of stellar customer service and sales support
• A creative and strategic thinker who has experience troubleshooting issues with a solution-based mindset, and generating buy-in internally and externally
• Team first mindset; we are a humble and hungry group sharing one mission
• Can project manage and work efficiently across departments
• Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
• Excels under high pressure in fast-paced environments with competing priorities
• Must have a stable primary and backup internet connection (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results and computer specs.
• Must be willing to attend occasional in person meetings in Metro Manila