Senior Customer Success Engineer

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Our development platforms provide crucial infrastructure for next-generation vehicle development and AI training. The Customer Success Engineering (CSE) team engages with prospective new customers hands-on helping them to get the best out of our products and improve their ways of working.

The team is working closely with the internal Product and Engineering organization, consisting of experienced engineers from all around the world, sharing insights and feedback from our engagements and collaborating closely to improve our product offering.

The CSE team reports directly to the VP, Head of Cloud & AI and offers many interesting topics to work on, spanning technical complexity, process improvements and business expansion.

 

We are a collaborative team which takes responsibility for customer outcomes. We are looking for an additional member who is passionate about co-creating solutions that go beyond the expectations of our customers while working with Product Managers and Engineers to improve our products and services.

 

Your two main responsibilities will be:

　　　1. Work with our (prospective) end-users as well as leadership to support them in process improvement and tool usage, through education, coaching, and building solutions (with the help of our engineers and Professional Services team). Challenge customer's thinking and provide thought leadership to realize improvements that go beyond their expectations.

　　　2. Engage with the Product and Engineering teams and create clarity by sharing your insights and feedback from customers, make direct introductions for further user research, and collaborate to envision and design new features and improvements of existing ones.

Depending on need and your interest, there is also opportunity to dive into related topics like developing education material or plan and run PR/marketing events. 

You will travel within Japan (usually the Nagoya area) for a few days a month, for on-site workshops and relationship-building. We have a hybrid workplace and come to the office 3x/week (Tuesday, Wednesday, Thursday).