Client Director

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders. 

Role Objective

We are recruiting for a Client Director to lead some of our most exciting clients here at Mindshare. Sitting within the Client Leadership department, you will be responsible for owning, nurturing, and growing the relationship with our most senior clients.

You will be leading a series of brands, KFC, Avanti West Coast and Nord VPN. You will be responsible for ensuring the best quality work is being delivered by the team, driving innovation and ensuring the highest performance throughout all channels.

You will also be responsible for the commercial delivery of the accounts, working with our finance and commercial teams to monitor profitability and output, ensuring the team and structure, are fit for purpose to deliver on expectations.

You will be expected to deliver the following:

• Develop, deliver and lead the account vision, with best practices to maintain future growth
• Now and next consultative problem solving, identifying root causes and implementing appropriate solutions
• Responsibility for all financial business elements of the accounts to deliver efficiencies and drive Good Growth
• Become a true partner, building effective and trusted client and agency relationships
• Foster an environment that enables teams to deliver award worthy work, being the driving force behind the ambition
• Have a strong digital acumen, understanding the importance and uses of client data within media
• Be an inclusive team champion, supporting the whole team and create an environment which enables everyone to be the best version of themselves
• Showcase you are a collaborative leader, breaking down silos across agency teams and empowering the team to build cross functional relationships.
• Constantly look for new processes and practices to improve ways of working for our team and the client, ensuring a happy team and client
• Be the voice of your clients within the agency and a driver of best in market work

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Your Skills and Experience:

• Have experience of leading scaled client businesses, building relationships across multiple levels.
• Experience in understanding agency remuneration models, with the ability to discuss and sell these into key client contacts.
• Understanding and deep knowledge of all areas of agency deliverables, from planning, strategy, activation, commercial, measurement.
• Experience in navigating clients through the changing media landscape. Upskilling and creating a future roadmap.
• Showcase how you have created a one team culture on client business to ensure every discipline is motivated to deliver on client and agency requirements.
• Showcase how you have led and enhanced the client experience.
• Experienced in receiving client feedback and adapting our agency approach to their changing needs.