Client Account Manager- SMB

We are hiring an SMB Client Account Manager to own a portfolio of small- and medium-sized advertisers and their agencies. You will act as a trusted advisor: uncovering business goals, recommending X advertising products and best practices, executing and optimizing campaigns, and driving measurable growth. This role blends hands-on campaign management with strategic relationship-building and a bias toward action in a fast-moving environment.

Ideal candidates are proactive, analytically minded, and comfortable working with limited supervision while collaborating across sales, product, and finance teams.

• →Own a portfolio of SMB advertisers: understand growth drivers, identify opportunities and risks, and build plans that help clients meet or exceed their goals.
• →Consult clients and agencies on X advertising products, campaign setup, targeting, creative, and measurement; educate them on best practices so they can succeed independently and with our support.
• →Execute, optimize, and analyze campaigns using internal tools and dashboards; turn performance data into clear recommendations and adjustments.
• →Conduct outreach and regular business reviews to strengthen relationships, surface new opportunities, and improve results.
• →Identify key stakeholders at each account and help shape their digital marketing plans around X.
• →Resolve campaign and operational issues quickly; flag process gaps and feed insights back to product and tools teams.
• →Support contract, renewal, billing, and collections processes in partnership with Sales Finance.
• →Collaborate with the broader sales team to align on priorities, share learnings, and deliver a consistent client experience.
• →Mentor newer teammates as the team scales.

• Bachelor’s degree or equivalent practical experience.
• 2–3+ years in digital advertising, sales, marketing, media account management, or consulting (agency or client-side).
• Proven ability to build and grow client relationships, manage multiple accounts, and navigate competing priorities.
• Experience translating marketing objectives into campaigns, then optimizing them using performance data.
• Strong written and verbal communication and presentation skills; comfort speaking with business owners and marketing leads.
• Demonstrated ownership, attention to detail, and ability to work independently in a small, high-pace team.
• Solid understanding of the digital advertising landscape and competitive platforms.

• Direct experience managing SMB or mid-market advertisers and hitting growth or revenue targets.
• Familiarity with social/platform advertising products (X Ads a plus) and how they fit into a broader media mix.
• Ability to use data and questioning to uncover insights, handle objections, and build compelling recommendations.
• Experience mentoring or onboarding others in a growth-stage environment.
• Passion for X’s mission around free speech and open public conversation, plus comfort in a dynamic, high-ownership culture.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.