IT Support Technician

United States·DenverFull-Timemid

OtherIt Support Technician

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Quick Summary

Overview

Xcimer Energy leverages decades of research on Inertial Fusion Energy (IFE) combined with groundbreaking new laser architecture.

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OtherIt Support Technician

Xcimer Energy leverages decades of research on Inertial Fusion Energy (IFE) combined with groundbreaking new laser architecture. Our mission is to deploy fusion power plants to meet global decarbonization goals as fast as possible. Xcimer has assembled a team of leaders in tough tech, fusion science, and manufacturing with a track record of rapid execution. Supported by leading investors, Xcimer is uniquely positioned to deliver limitless, clean, fusion power to combat climate change. Join us in powering a better world with inertial fusion!

As an IT Support Technician, you will apply your skills to service and maintain a broad collection of IT systems while increasing our operational efficiency. We are looking for our support staff members to apply their technical expertise, problem solving skills, and dedication to quality to positively impact the future of energy!

Provide IT Help Desk support and assistance for all members at Xcimer 

Setup, configure and maintain machines and workspaces for employees 

Assist administrators with troubleshooting and resolving IT incidents involving both hardware and software

Assist with the monitoring and maintenance of critical IT infrastructure including network stacks, data centers, cloud servers and enterprise software systems

Develop training documentation and material to facilitate IT policies and onboard new hires

Document, categorize, and prioritize IT issues to ensure efficient escalation to senior IT personnel when necessary Enforce security policies and collaborate on their development and implementation

Work closely with software and hardware engineering teams to ensure smooth operations 

Education: Associate’s degree (or equivalent) in information technology, information systems, networking or related fields

Experience: 2+ years of experience as an IT support staff member

Experience supporting hybrid environments with both Windows and MacOS systems

Experience supporting Microsoft 365 Suite, Exchange, Teams, OneDrive and Intune environments

Working knowledge of best practices in IT administration and system security

Excellent technical and interpersonal communication skills

Comfortable in a fast-paced, dynamic, and ambiguous environment 

A positive attitude, with a customer service-oriented approach and a passion for working with people 

Ability to earn trust and maintain positive and professional relationships 

Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee of granted asylum 

Familiar with Agile project management software and processes (Atlassian suite, Trello, etc.)

Experience with on-premises server and database management

Ability to set up automated workflows as scheduled scripts or batch jobs

Knowledge of scripting languages (Javascript, Python, Ansible, etc.)

Experience developing integrations via webhook or REST API

Previous experience with NIST 800-171 or other government security focused standard