Shop Service Manager

Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the Shop Service Manager, you will lead the Shop Technicians in the daily service operations of the shop. This position is responsible for providing a safe workplace and developing a “Safety First” culture. The Shop Service Manager position is responsible for hiring and developing employees as well as addressing employee issues. As such, it will fall on the Shop Service Manager to control costs, build loyal customers, meet financial objectives, and establish good employee relations. The Shop Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following. Additionally, the Shop Service Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments.

Primary Responsibilities:

• →Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
• →Responsible for the daily operation of the shop operations, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
• →Direct various staff members in the performance of their store-related positions.
• →Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
• →Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee.  Handle any disciplinary actions in compliance with company policy.
• →Plan and establish systems to control expenses.
• →Monitor inventory levels of exchange components to assure customer needs can be met on a timely basis.
• →Assist customers in the resolution of complaints regarding parts and service.
• →Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes.
• →Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.
• →Maintain company operating facilities in clean, orderly, and safe condition.
• →Establish an atmosphere of customer service throughout the facility.
• →Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
• →Administer Parts and Service strategies for promotions and products
• →Supervise Daily Workflow (workload, resources, and equipment processes).
• →Assist in the collection of accounts receivable.
• →Accountable for monthly reports, including filing all injury reports.
• →Conduct monthly meetings (safety, financials and current company information)

Additional Responsibilities:

• →Participate in required safety program and work in a safe manner.
• →Additional duties as assigned by manager.

To be successful in this position you should have prior experience as a Shop Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

Education/Experience:

• High school diploma or equivalent preferred.

• Minimum of 5 to 10 years of experience.

• Specific industry experienced or an equivalent college degree preferred.

Required Qualifications/Skills:

• Possess the necessary problem-solving skills to meet the needs of our customers and employees.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude