Zameen~25d ago

Chat Support Executive

OtherSupport

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Overview

Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations.

Technical Tools

excel

Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations.

~1 min read

→Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
→Responsible for client account up gradation upon receiving invoices from different channels.
→Responsible for client account degradation upon expiration of client account.
→Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
→Responsible to setup XML feed Integration.
→Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
→Live chat support to all related web users.
→Providing after sales & support to all account managers.

~1 min read

Experience: 06 months - 1 Year (Email/Chat Support)
Education: Must be a graduate
Location: Gulberg, Lahore
Shifts: Hybrid
Gender: Both
Position Level: Entry Level
Should have very good command over spoken and special written English.
Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
Preferably a graduate with a minimum 6 Months experience.
Experience in Customer services role, preferably from a support/call center.
Strong communication and follow-up skills.
Have a working knowledge of computer software like MS Word and Excel.