Event Operations and Experience Manager

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind.

As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in teaching, learning science, software development, design, video production, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission-critical work.

If you’re ready to join our Team of problem solvers, and own work that will drive us to achieve impact at scale, we are looking for you.

Learn more about us at https://about.zearn.org/.

• What does it take to ensure every team gathering, whether in person or remote, is meaningful, seamlessly executed, and reflective of our operating principles and cultural identity?
• How can we operationalize team-wide, in-person events from pre-planning through execution in a way that optimizes resources?
• What experiences or memorable moments can we sustainably execute that honor our team’s contributions and demonstrate our sincere appreciation?
• How can the People Team ensure every team member touchpoint, from onboarding through offboarding, serves our audience by reflecting intention, and anticipating needs in order to effect change or drive outcomes?

• Intentional Orchestrator: You are a master of logistics who sees the impact of every detail on the team member experience. You proactively identify gaps and design solutions before they are requested to ensure every event is seamless and purposeful.
• Culture-Building Experience Creator: You understand how carefully crafted moments strengthen connection and belonging. You bring care and creativity to the touchpoints that celebrate milestones, reinforce culture, and help team members feel recognized and valued.
• Operational Excellence Builder: You build and refine the processes, systems, and playbooks that allow experiences to scale. You continuously test, improve, and operationalize ways of working that maximize resources, create consistency, and enable high-quality execution.
• AI-Curious Experimenter: You are energized by exploring Generative AI and emerging technologies to improve how you work. You enjoy testing new tools and approaches, using AI to streamline repetitive tasks so you can focus more time on designing thoughtful, high-impact team member experiences.
• Managing Projects for a Group: You bring clarity to complex work by managing projects at multiple altitudes, from defining milestones and coordinating cross-functional stakeholders to driving day-to-day execution. You know when to zoom out to align priorities and when to dive into the details that keep work moving forward.

• 4+ years of demonstrated experience project managing complex company events, ideally for organizations in the 150-300 team member range.
• A proven track record of designing and executing successful virtual events that drive high engagement and cultural connection.
• Experience using Generative AI to streamline workflows, optimize communication touchpoints, or analyze team member feedback.
• Highly organized with the ability to manage multiple vendors and complex budgets while maintaining a focus on the creative "experience" side of event ops.
• Commitment to Zearn’s mission and a desire to build a culture that enables everyone to do their best work.

• Title: Event Operations and Experience Manager
• Reports to: Director of People

• We aim to create a numeracy movement. This is no easy feat, and no one of us can solve this on our own.  Given that, Zearn is a transparent, collaborative, and open-to-feedback culture. 
• Our work is often collaborative in nature:
• We own our deliverables in close collaboration with others
• We communicate openly, and share early thinking and drafts often
• We seek ways to create and improve systems, and work with each other to contribute thinking in both asynchronous and synchronous discussions.
• We create a sense of community through regularly sharing context so we can collectively solve problems to drive Zearn’s velocity.

This role is remote and can be performed in any of the following states/locations:  

CA, CT, FL, IL, LA, MA, MD, NC, NJ, NY, OH, OR, PA, TN, TX, VA, WA, WI and Washington D.C.

This role requires travel for Zearn’s biannual Team Summits, with additional travel as needed to support event planning and execution.