IT Helpdesk Support Technician

United States·StamfordFull-timemid

OtherIt Helpdesk

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Quick Summary

Key Responsibilities

Provide first-line technical support for hardware, software, network, and Microsoft 365 issues. Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams,

Technical Tools

OtherIt Helpdesk

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.

Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational efficiency, safety, and environmental compliance.

We have an exciting new opportunity based in our offices near Stamford, for a proactive and customer-focused IT Desktop Support Technician to deliver first-line IT support across the business. This role is responsible for ensuring employees have reliable access to systems, applications, hardware, and services while providing timely resolution of technical issues both remotely and in person.

Responsibilities

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→Provide first-line technical support for hardware, software, network, and Microsoft 365 issues.
→Troubleshoot, diagnose, and resolve incidents via phone, email, ticketing systems, MS Teams, and face-to-face support.
→Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
→Manage user accounts, access permissions, and password administration.
→Support IT onboarding and offboarding processes for new starters and leavers.
→Maintain accurate documentation of support requests and resolutions.
→Escalate complex issues where required and work with senior IT staff or external vendors to ensure successful resolution.
→Follow IT policies, security standards, and best practices to maintain a secure and reliable technology environment.

Requirements

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Experience providing first- and/or second-line IT support in a business environment.
Strong troubleshooting and problem-solving skills with a proactive approach.
Good knowledge of Windows 10/11, Microsoft 365, Active Directory, and IT service management systems.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Customer-focused, organised, and able to manage multiple priorities in a fast-paced environment.
Professional, adaptable, and committed to delivering excellent service.

What We Offer

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At Zeeco, we value our employees and are committed to offering a comprehensive benefits package to support your well-being and professional growth, see below some of the great things we offer:

✓BUPA, Medicash, Employee Assistance Program to support your wellbeing.

✓12% Employer contribution to company pension scheme to help you plan confidently for the future.

✓27 days holiday (plus bank holidays)so you can recharge and maintain a healthy work–life balance.

✓Life insurance for added peace of mind.

✓Professional growth opportunities, including training, development, and the chance to work alongside world class engineering teams.

✓A supportive, safety driven culture where your expertise is valued and your voice matters.

✓Regular social events to have fun, and enjoy team camaraderie and to promote and protect our culture.