Account Specialist

Serbia·Belgrademid

OtherAccount Specialist

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Quick Summary

Overview

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

Technical Tools

OtherAccount Specialist

We are looking for a highly organized and proactive Account Specialist to support weekend freight operations, customer communication, and shipment visibility across a fast-paced transportation environment.

This role is critical in ensuring freight continues moving smoothly outside of standard weekday operations. You will act as a key operational support partner responsible for load booking, shipment tracking, customer updates, and escalating urgent issues to Account Managers when needed.

The ideal candidate is detail-oriented, responsive, calm under pressure, and comfortable managing multiple shipments and customer communications simultaneously.

This is not a sales role - this is an operations and customer support-focused logistics position requiring strong communication, urgency, and accountability.

A logistics operations professional responsible for weekend load booking, shipment tracking, customer communication, and escalation support to ensure smooth freight execution and customer visibility.

Responsibilities

~1 min read

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Book and update loads accurately within internal systems and TMS platforms
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Track active shipments and monitor load progress throughout transit
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Provide proactive shipment updates to customers and internal stakeholders
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Follow up with carriers regarding:
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  Pickup status
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  Delivery status
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  Delays
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  ETA changes
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  Operational issues
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Escalate service risks, delays, and urgent customer needs to Account Managers when necessary
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Support weekend freight coverage and operational continuity on Saturdays and Sundays
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Maintain clear communication between customers, carriers, and internal operations teams
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Ensure all shipment details and operational notes are updated accurately in the system
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Assist with issue resolution and customer follow-up during active shipment disruptions
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Help maintain high customer service standards and shipment visibility during weekend operations

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Previous experience in logistics, transportation, freight brokerage, dispatch, tracking, or customer operations preferred
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Strong organizational and multitasking skills
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Ability to manage high-volume communication and operational updates
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Professional written and verbal English communication skills
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Comfortable working in a fast-paced logistics environment
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Strong attention to detail and follow-through
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Ability to remain calm and solution-oriented during operational issues
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Experience working with TMS systems, load boards, or shipment tracking tools is a plus
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Comfortable communicating with carriers, drivers, and customers throughout the day
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Weekend availability required (Saturday & Sunday coverage)

Stay ahead of issues before customers ask for updates
Communicate proactively and clearly
Keep shipments highly organized and visible at all times
Handle pressure calmly during service disruptions
Follow through on every task without losing details
Escalate operational risks quickly and appropriately
Build trust through responsiveness and reliability
Understand that strong customer communication directly impacts retention and service quality

Working conditions:

Working schedule: Thu – Mon, 8:00 AM – 5:00 PM EST (Working days: Thursday, Friday, Saturday, Sunday, Monday)
Work mode - hybrid/remote
Competitive Salary in USD
10+ business days of paid time off
Equipment provided
A supportive team
Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.