Customer Service Rep

The Customer Service Representative is responsible for completing the day-to-day tracking and tracing of Brokerage loads. The primary focus of the Customer Service Representative is to work with Carrier Procurement and Sales to monitor on-time service and communicate any issues while maintaining a high level of customer service.

• Monitor all pickups and deliveries of Brokerage loads, working closely with the operations team

• Update times and location of loads in tracking software (TMW)

• Communicate all potential service issues to Sales and Procurement

• Provide prompt and professional responses to customer requests for additional information through written and verbal communication

• Act as the right hand of client’s to our customers and carriers

1. Strong communication and interpersonal skills, including oral and written communication

2. Excellent data integrity and problem-solving skills

3. Organized, detail-oriented, and able to work independently

4. Ability to build relationships with carriers

5. Ability to function in a team-based environment

6. Ability to manage processes, make decisions and take appropriate action

7. Ability to be flexible in a fast-paced and changing environment

8. PC skills including, but not limited to: MS Word, Excel, and Outlook