Inbound Sales Development Representative

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As an Inbound Sales Development Representative (iSDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals. 

As a Zocdoc’r, you’re never working alone. Your Sales Manager will act as your dedicated coach, guiding you through inbound and outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing on a successful outreach strategy from our comprehensive training program.

• Courageous, determined, and not afraid to fail
• Motivated by meeting and exceeding targets and goals
• A strong believer in individual accountability
• Intellectually curious and looking to develop and grow your sales and persuasion skills
• Enthusiastic about working in a diverse and supportive team environment

• Fielding a high volume of inbound inquiries from Doctors’ offices
• Responding to, and qualifying inbound leads over the phone
• Collaborating with your teammates to get to our inbound leads quickly
• Working closely with your manager and sales executives to track meeting success rate and outcomes
• Communicating and collaborating with team members on best practices and processes
• Innovating and testing creative ways to gain access and trust with prospective customers 
• Smartly prioritizing and organizing your time to be as productive as possible
• Working closely with your manager to implement coaching and feedback 
• Attending weekly team, and all employee meetings to understand the why behind your work and the impact it has on Zocdoc’s patients

• A desire to build a career in sales 
• An ability to manage high-volume tasks in an organized way
• Experience with persuasion and objection handling
• Strong written and verbal communication skills
• The desire to receive and implement feedback 
• A passion for creating a better patient experience