Internal Communications Manager

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

• Energized by working closely with Sales and Revenue leaders—and comfortable balancing competing priorities to focus communications where they’ll have the greatest impact.
• A sharp, creative writer who enjoys breaking down complex, multi-audience problems into clear, engaging narratives and practical next steps, even under time pressure.
• Comfortable operating in fast-moving, ambiguous environments where priorities shift and good judgment is needed, even in the absence of perfect information.
• An organizationally savvy and persuasive partner who builds trust, understands how decisions get made, and knows how to influence outcomes—tailoring your approach to different stakeholders without relying on formal authority.
• Results-oriented and accountable: you like owning work end to end, setting clear success metrics, iterating based on feedback or data, and ensuring follow-through.
• Excited to use generative AI and other tools to scale your impact, increase quality, and work smarter.

• Set and own the communications strategy and cadence for the Revenue organization, so teams understand priorities, strategy shifts, and what they mean for execution—especially as the business evolves.
• Work closely with Revenue leadership to turn business priorities into clear, actionable communications that help teams stay aligned and focused.
• Lead change communications for the Revenue organization, partnering closely with HRBPs to plan, sequence, and deliver clear messaging during team structure or operating changes.
• Plan and run Revenue-wide meetings (such as Revenue All-Hands), shaping agendas, messages, and leader talking points so meetings clearly communicate priorities, recognize wins, and leave team members feeling motivated. 
• Shape the content and experience for key Revenue events (for example, President’s Club and in-person team days), ensuring it connects teams to the business; partner with production and logistics teams to execute. 
• Track whether communications are working by reviewing feedback, survey responses, meeting engagement, and leader input—and adjust approach to improve effectiveness over time. 
• Spend ~20–30% of your time contributing to companywide communications, taking ownership of shared initiatives that extend beyond the Revenue organization.

• Experience operating as an embedded internal communications partner (typically 7–10 years), supporting fast-moving business teams—ideally Revenue or Sales organizations—and owning both communications strategy and hands-on execution.
• Strong writing and storytelling skills, with the ability to break down complex, multi-audience problems into clear narratives that help teams understand what matters and take action.
• Business and organizational fluency, including comfort with revenue motions, metrics, and operating rhythms—and an understanding of how decisions get made in complex organizations.
• Influence and judgment, with a track record of advising leaders, navigating competing priorities, and driving alignment without formal authority—especially during moments of change.
• A results-oriented mindset, including setting clear success metrics, managing timelines, learning from feedback or data, and ensuring quality work gets delivered on schedule.
• A modern, tech-forward approach, using tools like generative AI to improve quality, speed, and scale of communications.
• Bachelor’s degree or equivalent practical experience.