Senior Manager, Venture Operations

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.  

We’re here to give power to the patient. 

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Zocdoc's mission is simple and hard: give power to the patient. We are the nation's leading digital healthcare marketplace — connecting millions of patients to the right care, faster than ever. 

The Senior Manager of Ventures Operations will work as part of a resourceful, solutions-oriented team to solve Zocdoc’s Ventures business challenges to drive incremental growth. They work closely with their cross functional leadership team, including Chief Strategy Officer, Sales, Product, Product Marketing and Engineering to drive operational excellence in achieving operational success for our newest products. They own the planning, definition, coordination and operationalizing of cross functional initiatives. This role is a key input on strategy and is responsible for translating ideas into operational plans the team can execute against, and helping teams across the organization break down barriers that stand in their way.

• Challenge the status quo in search of ways to improve
• Are a passionate operator, who can bridge the gap between strategy and execution
• Are organized and have the ability to pivot between competing priorities constantly thinking of ways to streamline workflows and improve efficiencies in work
• Enjoy finding simplicity in the most complex problems
• Thrive in entrepreneurial settings where creativity and grit are required
• Are enthusiastic about moving into high visibility role in a fast growing tech company

• Sitting on the core cross-functional team of our Ventures organization
• Partnering on and organize the annual and quarterly strategic planning process
• Ideating, sizing, and prioritizing initiatives across Ventures and other growth levers to enable them to accelerate and scale
• Translating strategic priorities into thoughtful deployment plans that incorporate operational realities and enable rapid execution across teams
• Identifying and clearing obstacles that slow velocity and/or put company objectives at risk
• Serving as the conduit between the Operations organization and non-dedicated cross-functional teams (e.g., Analytics, Product Marketing, Legal, Finance, etc)
• Synthesizing a mix of qualitative and quantitative insights into concise, actionable recommendations that can be digested by leaders across the business
• Partnering in driving weekly business reviews, including key metrics and opportunities for improvement, in partnership with other key Ventures leaders
• Challenging the status quo, serving as a voice for growth and new ideas

• 6+ years of work experience in strategy and/or operations roles such as business/revenue/sales operations, product, program management, project management, or expansion
• A proven track record of collaborating across departments and all levels of leadership
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment 
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• Strong interpersonal skills with experience collaborating with internal teams